Frequently asked questions

The answers to your questions!

Find answers to the most frequently asked questions. If you can't find a solution to your question here, don't hesitate to ask us via whatsapp by clicking on the message icon in the bottom right-hand corner of your screen. We'll get back to you as soon as possible.
How can I make a reservation?
Online booking is the easiest, quickest and most secure way to guarantee availability on the date(s) you require. You can also send us a whatsapp message to +33(0) 661 680 661 or an e-mail to resa@nomadcatamaran.com, specifying the details below to limit exchanges and ensure optimum response times if we are already at sea.
  1. LAST NAME, FIRST NAME (only those of the person making the reservation)
  2. COMPANY NAME (if you are contacting us on behalf of a company)
  3. Postal address (if you would like an invoice for your reservation / deposit)
  4. E-mail (for sending invoice)
  5. Date and desired outing (to know our availabilities)
  6. Number of guests (because the price of privatization varies according to the number of people and the cost per person is degressive)
/!\ If you can't find the answers you're looking for on this site, please send us a whatsapp message to +33(0) 661 680 661.
Average response time: 30 minutes (daytime 8am to 8pm - 7 days a week)
What are the terms of payment?
We accept payment by credit card and bank transfer. Fill in all the fields to receive an invoice (which cannot be modified once payment has been confirmed). Payment is made in full. The easiest and most secure way to quickly check availability and guarantee your reservation.
  • Payment and booking by message.
If you have opted for a reservation by whatsapp message to +33(0) 661 680 661 or e-mail to resa@nomadcatamaran.com, specifying the elements required for the latter (noted in the previous question "How do I reserve?"), we will send you in return a payment link to pay a deposit of an amount corresponding to 30% of the total sum due (or a minimum of 100€) to be paid by credit card or bank transfer. Once this deposit has been paid, we will block the reservation. The balance must be paid at the latest, for individuals, on the day of departure, directly on board, by credit card or in cash; for companies, 48 hours before departure, using the same method as for the deposit. Don't forget to mention your postal and email address when booking if you would like to receive an invoice (for more information, see the question "Can I receive an invoice?"). New this year: Share the payment! In fact, create your own group and pay together! In this case, reservations can only be made by whatsapp message to +33(0) 661 680 661, specifying the following details:
  1. LAST NAME, FIRST NAME**(for reservation captain only)
  2. Preferreddate and outing** (to check availability)
  3. Number of participants** (because the price of privatization varies according to the number of people and the cost per person is degressive)
  4. Number of rules** (may differ from number of participants)
  5. Postal address* (in order to issue the reservation / deposit invoice)
  6. E-mail* (to send invoice)
**Mandatory fields to guarantee multiple payment. *Mandatory fields for invoicing. We then divide the total amount calculated from the number of participants by the number of settlements, giving the amount of each share. A payment link corresponding to the amount of a share and acting as a deposit, will therefore be sent to the reservation captain by whatsapp in order to proceed directly to payment from his smartphone. Once payment has been confirmed, the reservation is automatically blocked. The remaining shares must be paid on board on the day of departure, by credit card or in cash.
/ All tours must be paid in full before departure. We prefer full online payment, so that you can relax on the day of the tour.
Can I receive an invoice?
Yes, in this case please book by whatsapp to +33(0) 661 680 661 or by email to resa@nomadcatamaran.com, specifying the details below so that we can send you a quote in due form. A deposit of 30% will be requested on acceptance of this estimate, and an invoice will be sent to you on receipt of full payment, mentioning the deposit and the balance.
  1. LAST NAME, FIRST NAME (only those of the person making the reservation)
  2. COMPANY NAME (if you are contacting us on behalf of a company)
  3. Postal address
  4. E-mail (for sending invoice)
  5. Date and desired outing (to know our availabilities)
  6. Number of guests (because the price of privatization varies according to the number of people and the cost per person is degressive)
/!\ Without one of these indications, we will be unable to provide you with availability and a compliant invoice.
What are the cancellation conditions?
Cancellation is free of charge up to 72 hours before departure. You will be refunded in full by the same means used for booking within a few days of confirmation from us. If you cancel more than a few days before departure, you will be reimbursed in the form of a credit note to be used as a gift voucher on the website to program a new reservation within 18 months.

In the event of cancellation on our part or due to bad weather conditions preventing the excursion from taking place, you will be fully reimbursed by the same means used for booking within a few days of confirmation from us.

For more details, see our general terms and conditions.
What snacks, drinks and meals are provided on board?
Depending on the service you choose, you'll be offered a variety of snacks, including breakfast, lunch or aperitif, in sweet and savory cakes, salads, wines, hot and cold drinks, not forgetting the captain's cocktail.

INCLUDES :
  • 1/2 Day MORNING: Breakfast: sweet cakes, muffins, fruit, tea and coffee, fresh juice - Extra meal
  • Full day: Breakfast and Aperitif Extra meal
  • 1/2 Day SUNSET: Aperitif - Extra meal
  • SUNSET Day: Snack and Aperol meal extra

CONTENTS :
  • Breakfast: sweet cakes, muffins, fruit, tea and coffee, fresh juice
  • Aperitifs: Captain's ti-punch, rosé, snacks and savoury cakes
  • Meals (optional): Various menus are available from our caterer. See our "menu" section - Prices from €30 / person

All our products are fresh and seasonal, prepared by our local caterer.

In line with our "No Plastic" ethos, everything is supplied on board, and served in wooden, stainless steel, glass or recycled material holders.

You'll also find self-service fresh still and sparkling water and fresh juices on board.

On our website, in the "MENU" tab, you'll find our meals and the list of allergens.
How do I find you?
Our catamarans are located at Port de la Rague in Mandelieu la Napoule. You'll find below the Google Maps link to get to the port: NOMAD - Aventure Catamaran : Port de la Rague, 06210 Mandelieu-la-Napoule
or go to our contact page or click on the "message" button at the bottom right of this page and then click on the "google maps" button to go to the page and calculate your itinerary directly on your smartphone from your position. Once you've arrived at the port, the catamaran is moored at the very end of pontoon 12 (behind the harbour office). Or wait for us at the harbor office and we'll come and pick you up.
Are you open all year round?
Yes, we're open all year round!

Our peak season runs from April to October, and our winter season from November to March.

Take advantage of reduced off-season rates and enjoy our beautiful Mediterranean all year round!
Is parking easy?
Free parking : https://goo.gl/maps/JC5HLt19KCMTSV1XA

Free parking is available at the GPS point indicated (many spaces available in the morning). Once you've parked your car, take the bridge over the railroad tracks and then the stairs down to the port. If you can't find any spaces available in this parking lot, you'll have to enter the port (paid parking lot - rates shown at the entrance).

Then head for the far end of pontoon 12 (the pontoon just behind the harbour master's office).

Catamaran: NOMAD3 and NOMAD4

Don't hesitate to contact us if you encounter any difficulties, or wait for us at the harbor master's office, and we'll come and pick you up.
What are the privatization times?
- 1/2 day MORNING (4h): 8am-12pm
- DAY (8h): 9am-5pm
- 1/2 day SUNSET (4h) between 5.30pm-9.30pm
- DAY SUNSET (8h): 1.30pm-9.30pm

Timetables can also be adapted to suit the season, your needs and our availability.
Are there any additional costs?
All our privatizations include catamaran rental, insurance, fuel, professional crew, all nautical activities, a snack with water, fresh juices, tea and coffee.

Meals are optional from €30 per person (see our "menu" section). You can bring your own meal, for which a service charge will be made (€5/person).

If you wish to be picked up at another port, delivery charges and port taxes will apply. In fact, ports charge professionals a fee for access to their reception pontoon on both the outward and return trips.

SHIPPING COSTS (round-trip fares include VAT) :
* Saint-Raphaël (Santa Lucia) -> €450
* La Figueirette -> €150
* Cannes (Canto) -> €225
* Juan les Pins (Gallice) -> €400
* Antibes (Vauban) -> €600
* Nice (Lympia) -> €975
* Monaco (Fontvieille) -> €1,275

PORT CHARGES extra for "touch and go": - 60€ ttc per group of 12 (except Fontvieille port: 120€ ttc per group of 12).
It's also worth noting that you can touch and go to the old port of Cannes, where shipping costs are the same as for Fontvieille, i.e. 120€ per group of 12pax.
What do I need to bring for the sea trip?
Dress appropriately for the time of year and the service you've chosen (morning or evening sunset). A large part of the boat is shaded, so you can enjoy the sun on the roof or directly on the water on the platform and stand-up paddle boards.

So remember to bring a towel, bathing suit, hat or cap and sun cream. We advise you to bring along a windbreaker, just in case, whatever the season.
Don't forget your camera to capture these precious moments.

Everything else is provided on board. Please don't bring plastic water bottles, in keeping with our "Say no to plastic" ethic. Fresh still and sparkling water is available on board.
What equipment is on board?
Our 11m x 6m catamarans are pleasant and comfortable, providing safety both at sea and at anchor. A wide range of equipment is available, including :
  • Toilets and changing room
  • Deck showers
  • Kitchen with refrigerator
  • Shaded dining area
  • Sun awning
  • Bench seating and sun loungers
  • Bluetooth music player
  • Inflatable Platform
  • Stand Up Paddle Boards and 2
  • Big SUP
  • Fins, masks and snorkels
  • Underwater scooters
  • Safety equipment and life jackets
For more details, please visit our catamaran page.
Do you have any discounts?
We've launched a loyalty program!

You receive a 5% discount on your second outing (excluding meals).

From the third outing onwards, you become a loyal NOMAD member and benefit from a 10% discount on each outing (excluding meals), i.e. over €100 off.

Our winter outings are also at reduced prices! Enjoy our excursions all year round!
How do I use the online discount?
It's easy to use the online discount code:
  1. Select your excursion or privatization.
  2. Select the desired date.
  3. Add to basket.
  4. Click on "I have a promotional code" and enter the current code.
  5. Click on "add" and the discount will be applied automatically.
  6. Then proceed to online payment.
/!\ The discount code is sent by whatsapp to all our regular and loyal customers.
What's the best time for an excursion?
Our excursions are mainly in the morning and at sunset.
- In the morning, the water is calm, there's no wind and less boat traffic. It's the perfect time for an initiation or to discover the creeks and inlets by stand-up paddle. The light is lovely at this hour, and the water is clear and turquoise. It's not too hot yet, and swimming is pleasant.
- In the afternoon, there's a lot of boat traffic, and the sea is rougher because the wind (thermal) often picks up from midday onwards, when the sun is at its zenith and the weather is at its hottest. There are also fewer places. On a day trip this is not a problem as we have been in place since the morning... So we enjoy the afternoon relaxing and napping in the shade...before taking advantage of the thermals to hoist the mainsail and sail with the wind!
- In the late afternoon or evening, the boats return to port, leaving us once again with a calm stretch of water to enjoy stand-up paddling and swimming in warm water ... with the magnificent colors of the sunset ... a truly timeless moment!
Are the boats safe?
Our wide cockpits and high freeboards provide a comfortable, safe space even for small children. During navigation, no movement is permitted.
Sailing is provided by a professional skipper with a diploma in first aid.

What's more, life jackets are at your disposal and within easy reach throughout the trip.
Are the activities suitable for children?
Everyone is welcome on board, but only those who can swim are allowed to take part in stand-up paddle activities.

Life jackets are provided for both sailing and sporting activities. Child-friendly vests are also available. Stand-up paddling can be practised from an early age and requires no special conditions.

We do, however, recommend that children aged 10 and over should do this alone. Younger children should be accompanied by an adult.
Can you get seasick?
Seasickness or naupathia is a form of kinetosis (motion sickness) caused by a malfunction of the inner ear. At sea, the pendulum created by water movement disturbs the information sent to the balance center in the inner ear. The higher you are in the water, the greater the pendulum effect, which is why seasickness is more common on big boats than on small ones, where the center of gravity is much lower.

What's more, our outings are often planned in calm weather, which limits this pendulum effect, and our Mediterranean offers us exceptional stretches of water, especially in the mornings and evenings. We've never had anyone complain of seasickness on any of our excursions. Should this be the case, please let us know as soon as you arrive so that we can offer you a "mer calme", which should preferably be taken several minutes before departure.
What health measures have been taken against COVID19?
Following the health crisis, we implemented procedures to ensure the safety of our customers and staff.

- We make a point of cleaning and disinfecting the boat (inside and out) and all nautical equipment after each outing, using environmentally-friendly products, as we always have done and as part of our daily routine.
- On-board sanitary facilities with water and soap for regular hand-washing.
- Single-use hydroalcoholic gels, masks and hand towels made from recycled paper.

To adopt barrier measures :
- Online payment recommended (New: shared payment available).
- We only offer boat privatization, so that you can share this moment with friends and family.
- To support you, our crew members are trained in barrier procedures.

Our business is a great way to get away from it all, a good way to stay away from the crowds, even at the height of the season.

Looking for an experience?

Discover our many events and privatizations organized throughout the year around stand up paddle ... Treasure hunt, Paddle Yoga, SUP Polo, Relay race, Fireworks, and much more!

Whether private or professional, we can tailor-make your event or day at the date of your choice and according to our availability. For more information, see our "catamarans" and "events" pages.

CATAMARANS EVENTS

Our excursions in pictures

 

What our customers say

Because you say it best, here you'll find all the reviews* from our customers, whom we thank for their loyalty and trust.

*Reviews collected on our Google page

SEE ALL OUR GOOGLE REVIEWS